How much does data recovery cost?

The most frequently asked question we get is “How much will it cost to have my data recovered?”  And then, sometimes, we’ll get the comment, “… but, my computer is not even worth that much!”

The answer to that objection is a great way to evaluate what kind of company you are dealing with.  It is simplistic and rude to point out that the recovery is going to cost more than you probably paid for the computer.  Helping a customer remember that the computer was just the tool they used to create important business files, a place to store irreplaceable pictures of family and friends, and communicate with places across the world is the message that accompanies all of our recovery estimates.

data recovery repair

As in all industries, the cost of any service is dependant on the tools necessary to provide that service and the expertise to use those tools efficiently.  We tailor our recovery pricing to match the set of tools required to overcome the particular type of failure your drive(s) has experienced. No one should have to pay to rebuild the Golden Gate bridge if you can just jump across the stream.  Having a quality set of tools does require a significant investment.  The tool set for data recovery is vast and wide, it has to be to cover the various types of failures hard drives tend to suffer.

 

So how much does data recovery cost?  It depends on which company you are dealing with: Company A – that has a flat rate $299 recovery, Company B – that has a flat rate $1499 recovery, or Company C – that will take the time to investigate the failure, and give you an honest price that reflects the amount of research, clean room time, and investment Company C will bring to solve your issue.

When do you need recovery services for your hard drive?

Your computer is down!

All your data seems to be gone…

  Is it:

  • a hardware problem 
  • an operating system problem or 
  • a hard drive problem

 

Having your computer go down is a terrifying proposition.  The first thing to do is to take a deep breathe and relax.  Rushing through your troubleshooting steps will only lead to further confusion or worse yet bigger problems.

Hardware Problem…?

Try to determine if the physical hardware of your computer has failed you.  Do you get any lights or LED’s indicating power to the box?  Can you hear any fans running?  If not, then you probably have a power supply issue and your data is most likely just fine.

Operating System Problem…?

If you have working lights and fan’s, but you are still not seeing a standard log in screen or your desktop – then you might have an operating system failure.  The operating system is the software that runs your computer.  Sometimes is can become damaged or fail to work properly.  When this happens your computer won’t behave normally and it can appear that your data is gone.  There is a small chance that your data will be effected by the operating system failure, but it is minimal.

blue_screen_of_death

Hard Drive Problem…?

Another possible explanation of a machine failing to boot up normally is a hard drive failure.  If all other parts of your computer are working normally, but you see a blank grey screen or the dreaded “Blue Screen of Death (BSOD)”if might be that your hard drive has stopped communicating with your computer.

 

What can you do from here…

Depending on the type of computer you have and your proclivity to take things apart, you could pull out the hard drive and try connecting it to another computer using and external case.  If you can access your data this way, you might have a bad cable or power feed to the hard drive.

If pulling a hard drive out of your computer is not feasible or just not up your alley, then I suggest finding a reputable data recovery firm in your area.  A quality company will provide a free evaluation and estimate.  By letting a technology professional review the situation you are giving yourself the best chance of getting your data back in a timely manner.

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The ABC’s of data recovery

A – Always turn your computer off if you hear your harddrive making any kind of unusual noises; do not attempt to run your computer again as this may cause irreparable loss of data.

B – Be cautious of attempting to run any type of hard drive data recovery software; if your harddrive is experiencing a mechanical failure, this will likely hinder attempts at a successful recovery.

C – Call Data Recovery Link at 303-649-1181 as soon as possible to discuss your data recovery options. We can help you determine if your harddrive needs a professional data recovery service or if you are ok to continue running the drive.

hard drive platter

It’s bound to happen sooner or later, its the nature of all things mechanical. No matter what you do there is always a chance that your harddrive may crash; and when it does it is usually a veryinopportune time. At Data Recovery Link we have more than 20 years of industry experience. Our technicians are highly trained in most forms of software and hardware recoveries. With a success rate of over 95% and a 100% customer satisfaction guarantee, we can help you during this stressful time.

We offer a no cost evaluation for your data recovery and we will quote you a firm price so you know your cost up front. If we are not able to retrieve your data, there is no charge to you. Even if another company has tried and failed, we can often still recover your data.

 

Image: renjith krishnan / FreeDigitalPhotos.net

When Data Recovery becomes a more than you bargained for…

The surprising circumstances surrounding the hard drives brought to us never cease to amaze.  “It was stepped on…”, “I knocked it off the desk…”, “My laptop fell off the roof of the car as I drove away” are how some of the more mild stories start.

We received a drive to be recovered the other day that had very little information regarding ownership and exactly what kind of information we might find on the drive.  The customer was “surprised” to find out that the drive’s contents were encrypted (all the bits of data are scrambled to protect against theft).

We contacted our client to obtain the encryption credentials so that we could extract the data he had requested.  He was unable to provide any credentials, hmmm…??  While trying to determine which encryption solution was protecting the data (we thought that might jog his memory), we discovered a splash screen that referenced private data from a state agency could be on the drive.  Now this is getting interesting!

So we have a client with little history about his drive, unclear about what his wants, data that is encrypted, and no encryption credentials from the client.  To me that all adds up to a hard drive that was not “obtained” through standard channels.

Our next step was to contact the state agency.  They couldn’t confirm that they were missing a hard drive since it was delivered to us out of it’s laptop enclosure, but they surely wanted to review the data on it.  So, off the drive goes to this unnamed state agency.

We will have to wait and see what happens with this case.  At least I know this, data recovery is never boring.