Yes! Yes, we can recover data from your 2013 Macbook Air!!

Why is the 2013/14 Macbook Air Special?

Apple is using a new custom connector for the SSD’s in the latest version of the MacBook Airs and MacPro desktop units.  This connector as a 12/18 pin configuration and the physical size is slightly different than previous versions.  Until recently no one, except for Apple, had the ability to read these SSD’s outside of their original devices.

Working with our suppliers in China we have identified an adapter board that will allow us to work with these new SSD’s.  With this adapter we can use our standard collection of data recovery techniques and software to minimize the cost of recovery over traditional SSD techniques of removing NAND chips or micro controllers.



About Data Recovery Link:

We are always expanding our capabilities in the data recovery field with the addition of hardware, software and new techniques.  Recovering your data is our only goal! We are your go to data recovery in Denver. Contact us for a recovey quote today.


How old is your backup hard drive?

You backup your computer monthly, weekly or even daily, and you actually perform a test restoration once a quarter.  You are “dialed in” on your backup procedures!!!  One question – how old is the hard drive you are backing up your data onto?  We often see customers coming in for data recovery that thought they had a good backup.  They have suffered a drive failure on their computer or server and have come to learn that their backup drive has not been working for the last 2 weeks or even months.


It goes without saying that hard drives have a limited lifespan, but there is some question about just how long it is.  Manufacturers rate their drives in MTBF.  That is NOT an acronym you might use while texting.  MTBF is defined as Mean Time Between Failure.  That is a measurement of the Mean time that a random sample of hard drives might fail. MTBF for Enterprise level drives, those intended for use in scenarios where a failed drive is unforgivable, can be over 1 Million hours.  Consumer level drives have a MTBF of 500,000 hours.  MTBF can’t to tell you how long your drive will last, it is more of an indication of how likely a drive is to fail prematurely.


ct genie posterWe see drives of all ages in our lab for recovery. So, I can tell you that all drives regardless of their MTBF will suffer failures.  We have seen hard drives fail within a week of being pulled out of the anti-static bag.  We have also seen drives still running after 10 or more years.  What does that mean for your back up drive?  It means that you just never know when the drive might fail. Only a hard drive genie would be able to accurately predict the failure and warn you to replace a drive.  


The best way to protect the data that you are so diligently backing up is to pro-actively replace your backup drive on a regular schedule.  Hard drives, both internal and external models, have become very inexpensive over the last 5 years.  For less than $150 you can get a quality drive that will back up all the data you could store on your home or work computer. We have always recommended to our data recovery customers that they replace their backup drives every 3-4 years at the very least!  The best way to make sure that happens is a very low-tech solution… take a Sharpie and write the date the drive was placed into service on the case of the drive.  If you insist on being more high tech, then set a reminder in your calendar application of choice for a year or two down the road.


If you find yourself with both your main drive and your backup drive having failed give us a call.  We can evaluate both drives to determine the best location from which to recover your data.

Should I freeze my hard drive?

Your hard drive has stopped working, and you’ve turned to the Internet for help.

There is no shortage of home remedies and recovery myths floating around along with the sound and effective advice.  What is good advice and what is bad?  Today, we’ll discuss one of the bad ideas, actually one of the worst!


To put a drive in the freezer or not, that is the question.

Well, let’s think about it for a minute; what benefit will I get from cooling the drive, what problems can I create by cooling the drive?

“My drive is hot to the touch.  Maybe that heat is causing my drive to not work.  If I freeze it, the drive will be cooler when I try to use it and maybe, just maybe it will work.”

We can see the initial logic here: eliminate heat as a potential cause of your drive not working.  If you want to rule out heat as part of the problem, just turn it off for 30 minutes, then try your drive again.  The case will have cooled to room temperature as well as all the internal components of the drive.  The real problem that heat can create is a change in the performance of a drive as it heats up or overheats.  So, the real solution is to keep the drive cool using an ice pack in a plastic bag.  You need to make sure that the drive stays dry, don’t let any condensation or melting ice contact the drive.  You are risking an electrical short otherwise.

So what could happen if you do freeze your drive?  Frozen Drive

Well it is a common misconception that a hard drive is a sealed unit.  Actually, there is a small amount of airflow in and out of the spinning platters.  So, if you put your drive in the freezer the water particles in the air will condense onto the platters when is warms back up.  The platters in a hard drive are manufactured and installed in a clean room environment – zero dust or particles in the air.  If you introduce water droplets onto a drive platter you have contaminated the platter.  Any contaminants can render the drive irrecoverable.  As water forms on the platters it interferes with the heads and how they read information from the platters.  See the following page and video about -How do Hard Drives Work.

If you are going to try and recover your own data, cool the drive down by either directing a fan to it or insulate the drive with some plastic and wrap it in a cold pack.  If the drive doesn’t initialize or work properly after this has been done, please contact us (800) 625-6451, for a free evaluation.



When do you need recovery services for your hard drive?

Your computer is down!

All your data seems to be gone…

  Is it:

  • a hardware problem 
  • an operating system problem or 
  • a hard drive problem


Having your computer go down is a terrifying proposition.  The first thing to do is to take a deep breathe and relax.  Rushing through your troubleshooting steps will only lead to further confusion or worse yet bigger problems.

Hardware Problem…?

Try to determine if the physical hardware of your computer has failed you.  Do you get any lights or LED’s indicating power to the box?  Can you hear any fans running?  If not, then you probably have a power supply issue and your data is most likely just fine.

Operating System Problem…?

If you have working lights and fan’s, but you are still not seeing a standard log in screen or your desktop – then you might have an operating system failure.  The operating system is the software that runs your computer.  Sometimes is can become damaged or fail to work properly.  When this happens your computer won’t behave normally and it can appear that your data is gone.  There is a small chance that your data will be effected by the operating system failure, but it is minimal.


Hard Drive Problem…?

Another possible explanation of a machine failing to boot up normally is a hard drive failure.  If all other parts of your computer are working normally, but you see a blank grey screen or the dreaded “Blue Screen of Death (BSOD)”if might be that your hard drive has stopped communicating with your computer.


What can you do from here…

Depending on the type of computer you have and your proclivity to take things apart, you could pull out the hard drive and try connecting it to another computer using and external case.  If you can access your data this way, you might have a bad cable or power feed to the hard drive.

If pulling a hard drive out of your computer is not feasible or just not up your alley, then I suggest finding a reputable data recovery firm in your area.  A quality company will provide a free evaluation and estimate.  By letting a technology professional review the situation you are giving yourself the best chance of getting your data back in a timely manner.

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